DELIVERY AND RETURNS POLICY
All Jewellery is currently made to order, and takes approximately 4-6 weeks, timescales vary on complexity and numbers of orders waiting in the workshop.
If we have a design in stock, we can ship within a couple of days.
We are happy to fast-track orders if a Customer requests by e-mail or telephone.
The Lead-time for our Rings and Enameled Jewelry is currently 4-8 weeks depending on the design.
Please contact us if you would like your order fast-tracked. We are happy to fast track upon request.
Christmas time is our busiest time of the year, please let us know in advance if you would like your design quicker.
Should you require any help with your order or advice on purchasing bespoke jewellery or gift, please contact us and we would be happy to assist you. In order to ensure that your goods arrive on time and safely, we only use our approved services Royal Mail Special Delivery and International Signed For
This means that your shipment is tracked electronically and will need to be signed for on delivery.
Once your design is dispatched, the transit time and prices for each geographic location are listed below.
* Royal Mail Special Delivery
** Royal Mail International Signed For
*** excluding Sundays
Your Jewellery comes in a beautiful Tappit Hen Gallery box.
To the UK
All orders delivered to addresses within the United Kingdom, including the Channel Islands and the Isle of Man, are shipped by Royal Mail Special Delivery. Upon dispatch orders are delivered the following day.
All international orders are delivered by Royal Mail International Signed For. Upon dispatch, International shipments typically take up to 7-14 working days for delivery, depending on the destination and local customs procedures.
We fully insure each purchase during the time that it is being shipped until it is delivered to you.
It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
After you have signed to accept the delivery of any goods from our approved carrier, ownership for your purchased goods passes to you, if anything happens while your parcel is in transit due to damage of loss, please contact us and we will assist you: email@example.com
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, please contact us or we will contact you to ensure that we can re-deliver, these things can happen on occasion, we do not mind paying the additional cost.
If you require shipping to a PO Box, please contact us to ensure we use a non signed for service.
Cancellation By You
You may cancel your contract with us for the goods you order at any time up to the end of the 30 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract, however it does help us run our business better if you let us know why.
To cancel your order you must notify us by email at firstname.lastname@example.org or telephone us on: +44 7786884250. We can also be reached on our social platforms and the website contact page.
Made to order designs are generally non returnable unless such goods were damaged or faulty when delivered to you or have been incorrectly delivered. For anything like this, please contact us and we will assist you the best we can. We have returned or re-made designs in the past due to sizing changes, we are here for you if you need assistance with anything.
Orders are refunded immediately upon receiving the item back.
if you require assistance with your Jewellery or gift-ware due to damage after you have purchased from us, no matter the time-frame, please contact us and we will assist you the best we can.
Safe and Easy Returns
We very much hope that you will love the goods that you have purchased from The Tappit Hen Gallery. It is very important to us that you feel entirely satisfied with your purchase and that you are happy with your shopping experience at The Tappit Hen Gallery.
If for any reason you are disappointed with your purchase, you can simply return your jewellery by following the Return Instructions listed below.
To return an item to us, please send an email to email@example.com within 30 days of receiving your item.
For Customers in the UK and International
We will send you a free special envelope to return your Jewellery or Gift-ware.
Please ensure that Jewellery is in the original condition and packaging we sent to you. Parcel it in the envelope and send it back to us. Our address is on the envelope and it is free to send back to us, If you require assistance, you can contact us on the e-mail below:
Please obtain a receipt from the Post Office and save your proof of posting and tracking information until your refund has been processed.
Your refund will be credited to the original purchaser's credit or debit card as soon as we receive the item.
Please note: Items that are made to order or customised cannot be exchanged, however contact us and we can discuss anything we can do for you. It is important that you are happy with your Jewellery.
We like to make this as easy as possible for you!
If you would like to exchange your purchase for alternative items at The Tappit Hen Gallery
Please contact us at firstname.lastname@example.org
or alternatively you can call us on +44 7786884250
Exchanged goods can only be dispatched after the returned goods have been received by us and have undergone a quality control check.
We will contact you to arrange an exchange once returned goods have undergone standard checks.
Items that are made to order or customised cannot be exchanged.
Unless damaged, faulty or incorrectly delivered, goods that have been customised items are generally not eligible for exchanges or returns, however, please contact us to see what we can do for you.
All our goods are quality controlled and checked prior to dispatch, we do a 3 person check.
If you need to send anything back to us please follow the procedure below:
We will post a free envelope for you to return the item back to us. Our return address is on the envelope. We are also available to talk you through the process.
Your jewellery, will be inspected, we will repair the product at our expense and return it to you free of charge. We will notify you by email when you can expect the items to be shipped back to you.
Additional Information on Refunds or Exchanges
When the goods have been returned and safely received by The Tappit Hen Gallery, we will notify you by email to arrange a Refund or Exchange.
We request that all goods being returned are shipped back to us within 30 days. Goods must return to us in their original condition and packaging
We shall ask you for confirmation of the date you returned the goods to us. In the event of failure to return any goods to us within the time limits stated, please do contact us to let us know why and we can extend the time for you, if required.
All returns for any particular order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you. Please note that, unless shipment of the goods is arranged using our approved courier services as set out above, all goods returned to us are at your own risk until we receive them. Returns received outside the timescales in the contract are at the discretion of The Tappit Hen Gallery.
We do not refund international customs duties and sales taxes shipments outside the EU.